Refund Policy

Foxfans provide intangible goods that are irreversible once purchased. We urge all customers to understand this before making any transactions. If you face challenges, please contact our dedicated Customer Support team promptly via email or our website’s Contact Us page.

We believe many issues can be resolved efficiently through email communication. Therefore, we recommend reaching out through these channels first before exploring other options. Our Customer Service Department is committed to responding within 24-72 hours, often even quicker, ensuring thorough review of your concerns and appropriate solutions.

For Eligible Refund Requests, Specific Guidelines Apply:

– Non-Delivery Of Product Or Service: 

If there are delays in order completion due to slower processing times, contact our Customer Service within 7 days of placing the order. Claims for non-delivery must be submitted in writing within this period.

– Product Or Service Not Matching Description:

Report any such issues to our Customer Service within 7 days of purchase. It’s essential to provide substantial evidence proving a clear discrepancy between our website’s description and the received product or service. Please note, complaints based solely on false expectations or personal desires won’t be considered valid under this policy.

Product added!
The product is already in the wishlist!